The diversity of our clientele, our markets and the countries we are present in, is mirrored in that of the Groups teams. They all share, however, the same ideals of Excellence and Sustainable Progress
The 3 aims of Excellence:
- To fulfil our clients’ expectations
- To avoid mistakes throughout the process from the drawing board to the point of sale
- To identify and solve problems quickly and efficiently
Its 8 fundamental principles :
- The constant attention paid to clients, for without them, the company would not exist
- Leadership, the reactivity and exemplary nature of its managers
- The meticulous management of processes and projects aiming at customer satisfaction
- Continual progress and sharing good practice
- Developing and involving all collaborators
- Developing partnerships and mutually beneficial relationships with stakeholders
- Fostering responsibility towards the community through ethical corporate management
- Monitoring results which must prove satisfactory and fair to the different partners
A framework of global management
Aiming for Excellence and Sustainable Progress merges and integrates the best methods, practices and behaviour: quality and environment certifications, Six Sigma, TQM, TPM, risk management, identifying best practice, satisfaction surveys, skills and knowledge management, etc...
SAVENCIA FROMAGE & DAIRY features among the 70 companies in the GAIA index, the first ISR (socially responsible investment) index indicating the values of the non-financial rating agency EthiFinance.
Our risk prevention and quality policies cover purchasing, production and distribution processes.
From the selection of raw materials to the point of sale, all our products are quality certified in accordance with a strictly observed frame of reference.
The Group imposes strict rules concerning the conservation and quality control of its milk, both before and during collection.
Dedicated staff in every country play their part by teaching farmers how to improve the feed and care of their herds and hygiene during milking procedures
Quality control and certification policies
Between the collection of the milk and the end product, dozens of checks are carried out on all production. Good hygiene and food safety practice audits are performed in the production facilities by specialized teams.
Samples of each batch marketed are stored systematically. Thanks to the traceability process, products can be recalled quickly if necessary.
Our Group helps develop best hygiene practice on hypermarket and cheese-sellers’ counters through specialized training courses.
Environmental protection is a natural part of the Group’s policy, as its affiliates are generally located right at the heart of their business activity area. It is important to the Group to optimize its consumption and limit its impact during every step of its activity.
Continual improvement process
The industrial management of the Group supports its affiliates in setting up environmental management plans and encourages them during their certification procedures. It promotes the sharing of best practice in environmental protection, life-cycle management, packaging and labelling of products.
Economising raw materials, water and energy
Standardizing processes and procedures, generalizing optimized technology and equipment all enable us to reduce water and energy consumption, to strengthen quality control, to reduce rejects, CO2 emissions and aqueous waste.
Reverse osmosis, which concentrates the milk or the whey by removing the water molecules, is a good example of the economy of energy and emissions we can make when transporting the milk between facilities or drying the whey. The water, which is extremely pure, is reused on site.
Packaging is reduced and priority is given to recyclable materials.
Reducing emissions and treating waste
Emissions are reduced, particularly by improving the performance of refrigerating equipment and steam production, by replacing ammonia or freon air conditioning with hot or cold water processes
The milk collection rounds are optimized, deliveries to clients and sales force shared. The Group’s main French logistics hub conforms to HQE norms. The fleet’s trucks boast economical engines and the drivers are trained in environmentally-friendly driving techniques. 40 facilities possess their own water treatment plants. The biodegradable sludge is recycled into fertilizer or methane.
Sustainable collaboration is favoured by the Group, which defines its relationship with its suppliers as one of shared progress. Its main suppliers receive grades according to a common method applied by a specialized service provider.
Code of conduct and good practice
A Purchasing Code of Conduct states the commitments made in four sectors by the buyers in their relationship with the suppliers: integrity and ethics, communication and collaboration, progress and performance, responsibility and sustainable purchasing.
The Group is a signatory of the Good Practice Charter governing the quality of relations between clients and suppliers. This charter is an initiative of the national mediator of intercompany relations and promotes responsible purchasing and long-term partnerships between large and small companies, all to the advantage of competitivity.
An approach combining sustainable purchasing and solidarity
A Sustainable Purchasing and Solidarity Charter defines the Group’s expectations from its main suppliers.
The Group has subscribed to the Pas@Pas platform, which works with companies favouring special-needs and professional integration. This enables the purchasers to identify and contact such companies in their area which could supply the products and services they need.